Greedbag Customer Terms and Conditions
The state51 Conspiracy Ltd owns and operates the Greedbag retail service, through which it sells physical products, digital music, goods and services subject to these terms and conditions. By using Greedbag, you are agreeing to be bound by these terms and conditions. You agree that these terms will be provided by electronic means.
Your agreement with us
When you place an order to buy an item from us, we will send you an email confirming receipt of your order. Your order represents an offer to us to purchase an item. Our acceptance of your offer is complete when we send an Order Confirmation email to you.
Payment
We accept most major payment cards, and PayPal.
All orders, including orders made before a product's expected release date (Pre-orders) and download-only orders, are debited immediately. PayPal orders are debited at the same time as card orders.
Credit card fraud attempts will be reported to the authorities.
Your statement should show a card transaction as "WWW.STATE51.COM" or “STATE51CON” for PayPal transactions.
Where possible state51 accounts for and pays import VAT on orders made by customers in the EU which are less than €150. Non-UK customers may be charged import VAT, and sometimes a handling fee by the shipping company, on delivery, especially if the total order value is greater than €150.
Delivery and costs
We carry most products in stock, and these can be dispatched quickly.
Items which are not in stock can take longer to be ready for dispatch. This includes Pre-Orders.
We will provide information about Pre-orders' expected delivery date. By placing an order for a product before its expected release date, you are agreeing that we will deliver it to you on the expected delivery date or within a reasonable timeframe.
We will keep you informed of the progress of your order.
You can choose different postage options and check prices using the postage calculator in your shopping bag.
In the UK we use Royal Mail First Class Post, for exports we use standard Air Mail, in both cases unless instructed otherwise. We send you an email when your order has been dispatched.
On average:
- UK customers - Orders should be with you within two days of despatch.
- European customers - Orders should be with you within a week of dispatch.
- Rest of World customers - Orders should be with you within two weeks of dispatch.
Cancellations
Physical goods: You may cancel your order from the moment you order, up to 14 days from the day the goods are received by you or the nominated recipient. If your order consists of more than one item, the 14 day period runs from when you get the last item from the batch. You do not have the right to cancel your order for recordings (such as CDs or vinyl) if you have broken the seal on any wrapping, or for orders of personalised goods.
Purchases for download and / or streaming: You can cancel your order up to 14 days from the day we send you confirmation, or, if it is earlier, until you stream or download the product.
Cancellation requests must be sent by email, quoting your order number, to
We may cancel your order if stock is no longer available or expected to be available to fulfil your order. We shall notify you of any cancellation and issue a refund.
Returns and Faulty Goods
If you have cancelled your order within 14 days of receiving your goods, you have a further 14 days to send them back to us.
We only sell brand new products which should reach you in perfect condition, unless noted otherwise, such as on the relevant product page.
If the physical goods you have received are faulty, you have up to 30 days to return the goods and receive a refund. After thirty days, and up to six months after you have received the goods, we may try to repair or replace the goods. If we cannot, you can request a refund. After six months we may ask for proof that the item was faulty when you received it.
Accessing Downloads
You will then be able to access links that will allow you to download your purchased files.
Your login and password data are privileged information and unique to you and must not be given to anyone else.
We shall make every effort to ensure that downloads which you have purchased are available for collection immediately or at any time within thirty days of the date of purchase. However it is possible that at times of very heavy demand or in case of exceptional technical problems you may be requested to collect your file(s) at another time.
Issues with Downloads
If you experience a problem when downloading material or encounter a broken link then please inform us immediately by sending an email to the contact address given. Please provide details of what you are trying to download, the date and time, and any order number you have.
If any download file persistently fails to complete, you may request that we withdraw your access to the file and we will refund the full value of the file to you.
The quality of your downloads
MP3 downloads are 320 kbps.
WAV are available at 16 bit 44.1 kHz.
FLAC is 16 bit 44.1 kHz.
FLAC HQ is 24 bit 96kHz.
FLAC offers the best audio quality to file size ratio, but is not supported by some devices. To use it you may need to source a specialised playback application.
You can download your digital purchases up to 10 times.
Personal Information and Privacy
Please see our privacy policy for information about how we manage personal information securely.
The Website
We will do our best to maintain access.
The content on Greedbag websites, such as the text, data files and images, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose without our express written consent.
Parental Advisory Warning. Some content hosted on Greedbag stores may be unsuitable for people under the age of 18. If you are under the age of 18, you should consider reviewing these terms and conditions with a parent or guardian first. Parents, please view the site and listen to its content at your own discretion and allow access accordingly. Please understand that we cannot be held liable for material you deem to be unsuitable.
Alternative Dispute Resolution
If, after contacting our customer support team, you still feel you have a dispute about the goods and services provided to you, you can use the European Online Dispute Resolution platform to attempt to resolve the matter. The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem, it is an alternative to pursuing a case through the courts.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
London
NW1 9XS